Complaints Procedure

It is our objective to ensure that every client is delighted with the services that they receive at Coco, however we do recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.
We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise any concerns with the therapist. They will listen carefully to your concerns and do what they can to correct any problems at the time.
All complaints need to be documented in writing via email at
Please provide as much detail as possible, including photos and details of your treatment, the date and time of your appointment and your exact complaint.
Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.
Thank you.

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