Terms and Conditions/Cancellation Policy
YOU WILL RECEIVE BOTH A TEXT REMINDER AND AN EMAIL REMINDER OF YOUR APPOINTMENT TIME 48 HOURS IN ADVANCE OF YOUR BOOKING.
By making or placing any booking at Coco Tanning & Beauty you agree fully to the following Terms & Conditions set out in our cancellation policy.
A minimum 50% booking fee is required at time of all bookings to secure the appointment time in our diary. For longer services a larger booking fee may be required to secure your booking time.
Please be aware that late cancellations really harm our business. Diary space is extremely valuable, we ask that you please notify us to cancel your appointment at least 48 hours prior to your service to avoid a cancellation fee. We send out reminders to you by both email and text so we do give you plenty of opportunity to change your appointments in time.
Many services require a skin test 24 - 48 hours in advance of such a service. We register all skin tests carried out. We will not carry out a tinting service without a skin test under any circumstances, however if you arrive without having had the required skin test you will still be charged for the diary time booked.... as set out in the cancellation policy. Equally if you decide to alter or reduce your treatment time on arrival or within our cancellation period we are within our rights to charge you for the time booked.
Late arrivals can cause major disruption to your therapist and to other clients. Please keep us informed if you are running late and our therapists will do their best to accommodate you.
If you are later than 15 minutes into your appointment time we reserve the right to cancel the appointment, however you will still be responsible for full payment.
CANCELLATION POLICY:
We operate a strict 48 hours notice of Cancellation for all bookings as of 1st March 2021. The following charges will apply. Cancellations of 48 hours or more must be made by telephone as soon as possible to any salon.
- For notifications outside of 48 hours of appointment your 50% booking fee will be added to your client account.
- Notifications within 48 hours of appointment or failure to attend your booked appointment or to notify the salon incurs a 100% charge as we will struggle to fill the cancelled slot. As mentioned above this charge also applies to last minute changes to the treatments you have booked. Please understand that we cannot just remove a treatment from your booking at the last minute just because you have to work, or you have changed your mind.
A larger deposit is required for group bookings and larger services requiring several hours of an individual team members time.
All booking fee’s are non-refundable. Booking fee’s paid may be transferred on to your client account for future use if outside of the 48 hours cancellation period as set out above. In exceptional circumstances where a refund is credited back to your payment card a £7.50 administration fee will be charged for this service. Please respect that it takes time to make bookings and also to cancel them. Our time is just as valuable as your time.
We thank you for your patience, understanding and your co-operation.
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